Dog Walking Business Start Up

Getting to Yes: Secrets to Selling Yourself to Pet Sitting Clients!

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Want to learn to sell yourself/your service to your clients without sounding the like a pushy car sales(wom)an?

Because who wants pushy?

Certainly not your clients…

Yuck!

On Tuesday’s teleclass you will learn how to turn 90-100% of those new client calls into ACTUAL clients.
Which will more than make up for the cost of Tuesday’s call.

🙂

Here’s more info:

Getting to Yes: Sales Success Tips for Pet Sitters Teleclass

Date: Tuesday, February 21, 2012

Time: 5:00pm PST / 8:00pm EST

How does class take place? Via a conference call line. Call-in instructions will be given upon signup.

How long is this teleclass? 60-75 minutes (30 minutes will be for Q & A from the audience)

How much: $20 (register by Feb 18) $30 (register on Feb 19 or later)

Class description: It can often be challenging to ‘sell’ our pet sitting service to our clients.

Many pet sitters provide a great service but when they try to talk about why a client should use their company they often get tongue-tied. Or they don’t talk about the value of their pet sitting company with a potential client at all. Instead they simply quote rates and attempt to set up a client interview. These actions may land you the job. Maybe.

But taking ‘maybe’ actions isn’t a powerful way to do business. Don’t you want to close the deal most, if not all, of the time?

There are specific steps you can take to becoming a master at selling your service to clients. Believe it or not, selling can be easy, fun and natural when you know how to do it.

This teleclass will show you how to become an empowered seller of your pet sitting business.

Need more information? Click to find out more and to sign up for the Getting to YES: Sales Success Tips for Pet Sitters teleclass.

Getting to Yes: Secrets to Selling Yourself to Pet Sitting Clients! Read More »

5 Tips for Pet Sitting and Dog Walking Business Success

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Creating pet sitting and dog walking business success can be easy.

Really.

Here are 5 simple steps you can take TODAY to create more success in your pet sitting and dog walking business:

1) Begin to accumulate business savings. Even the act of starting with $10/month is progress. Your business savings account will help get you through the lean times, especially when you are first starting out.

2) Create an action plan to ensure that your pet sitting business bookkeeping records are clean, orderly and accurate. Get accounting help if and when you need it. Pay someone to help you learn Quicken or Quickbooks. Knowing how much you make each month will help you set financial goals which will keep you focused and intentional in your business actions.

3) Develop a yearly business plan and create goals and visions for yourself and your business. Review it quarterly and adjust as needed. Having a map will help you get to where you want to go in your business.

4) Budget your time realistically and focus on income-producing activities. Get clear on how many minutes it takes to actually takes to drive to your dog walking/pet sitting jobs. This will help you get clarity about how many clients you can take in a given day and how much time you spend driving. Setting a timer for those business tasks that are challenging can help keep you on track. Focusing your daily actions on income-producing activities such as marketing and answering the phone directly will cause your profits to rise.

5) Let go of difficult-to-work-with clients and staff members. Difficult staff and clients can eat up as much as 95% of our energy which leaves only 5% left for the majority of our (easy) clients and staff. If you notice your thoughts consumed by a particular client or staff member then it might be time to let them go. Talk it over with someone whose opinion you value and once you get clarity about how challenging they are, be willing to let them go sooner rather than later.

Want more tips on how to create success in your pet sitting and dog walking business? Purchase the Secrets for Pet Sitting Business Success Recording now.

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Secrets for Pet Sitting Business Success Teleclass-Save $10 in next 24 hours!

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Hey Pet Sitters: there’s still time to save $10 on the July 27 Secrets for Pet Sitting Business Success Teleclass if you sign up by July 20.

After July 20 the price will go up to $30 (still a steal for the amount of information you will get that will help you rocked your pet sitting business to success!)

Click here to find out more and to sign up for the Secrets for Pet Sitting Business Success Teleclass.

Secrets for Pet Sitting Business Success Teleclass-Save $10 in next 24 hours! Read More »

Passing the Leash: 5 Tips to Make the Hiring Transition Easier

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I got an email today that inspired me to write a blog post.
Thanks Emi!

Here’s the email I received:

Hi Kristin,
I purchased your online product Business Hiring Kit: For Hiring Pet Sitting/Dog Walking Staff ™ two days ago and have been very pleased with the content.

One of my main hurdles is how to tell my current clients, that I have been taking care of myself for the past year, that I am going to transition from being the owner/dog walker/pet sitter to just the owner with hired staff to cover the pet sitting and dog walking.

Do you have any suggestions on how to make this transition smooth and professional?

Thanks,
Emi
Sniff and Go Dog Walking and Pet Services

Here’s my response:

Hi Emi,
Nice to hear from you. 🙂

I’m so glad you are happy with the Hiring Kit. I developed it years ago to use in my own pet sitting business and it has helped me hire top-notch pet sitters and dog walkers in my own pet sitting business. I currently have 30 great pet sitters on staff, all of whom I’ve hired through using the Hiring Kit. I have heard from lots of other pet sitters that my Hiring Kit has helped them hire great people too. I love hearing that.

Yes, I do have 5 suggestions for making the transition easier:

1) Share the jobs for awhile with your new staff. If you are hiring dog walkers continue walking on M/W/F and having your new walker walk T/TH.

2) Go to at least 3-5 of the client interviews when your staff meets your clients. After that the staff member should be able to go on his/her own.

3) When clients call about particular sits and you are going to put new staff members in say, “I’d love to help you but unfortunately I’m not available for those dates. I have a wonderful assistant that is. Would you like me to set up a time to have you meet my assistant?” If you are sharing the job say: “I’m available for some of those dates. For the dates I’m not available I have a wonderful assistant.”

4) Have your clients pay you via mailing a check or giving you their credit card information. Don’t have them leave checks for your assistant to pick up. It creates more work for your assistant.

5) Be sure to use a client questionnaire when staff members do sits on their own. Mail it to clients with a self-addressed stamped envelope so they will feel compelled to return it. The Six-Figure Pet Sitting Academy sells a client service questionnaire or you can create your own.

Have your questionnaire be simple enough that it will just take clients only a minute or two to fill it out the form and send it back to you with their comments. Having a self-addressed stamped envelope will compel them to mail back the questionnaire! I’ve found the online questionnaires to be less effective for client response so mail the questionnaire to them.

Sending out questionnaires will help you get feedback on how your new staff member is doing. It’s often easier for clients to write out their feedback than pick up the phone to let you know what their experience was like in using your new staff member. Keep it simple for them and for you!

A final note about the questionnaire: share the feedback, both good and bad, with your staff. The positive feedback will keep your staff motivated and the negative feedback will get them back on the right track.

Hope this information helps, Emi!

Passing the Leash: 5 Tips to Make the Hiring Transition Easier Read More »

Hello from Coach Kristin (still on my travels!)

Hello dear pet sitters,

When I was planning my trip I had anticipated writing many Six-Figure blog posts and keeping all of you in the loop about my traveling adventures.

Once I started my travels I quickly realized that the purpose of this trip, for me, was to not be tapped into work at all except for the brief emails with my managers who are running the pet sitting portion of my business.

I’m definitely looking forward to diving into work when I return to America: taking over the reins of my pet sitting company from my managers who have done such a good job managing in my absence, scheduling one-on-one coaching sessions, facilitating my group teleclasses and working on and completing my book for pet sitters.

But for now…I’m in Bali and really enjoying taking cooking classes, learning Indonesian from a local man, and meeting many other local Balinese and fellow travelers.

Just wanted to check in and let you know that I’m looking forward to working with you again when I return. I’ll post the exact date I’ll be back in action on this blog in a couple of weeks.

Happy pet sitting,
Kristin

Hello from Coach Kristin (still on my travels!) Read More »

How to Set (and Achieve!) Pet Sitting Business Goals for 2010

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As I’m sitting here writing this blog post I’m reflecting on just how powerful setting goals has been in my business and personal life.

Writing goals each year has helped me:

~achieve (and often surpass!) the level of income I want to create
~work the kind of schedule I want to work (3-4 days a week)
~hire the right kind of people and the right number of people for my business
~run my business in a outside-the-box way that adds to my happiness, prosperity and well-being

Did you know?
In 1953, researchers surveyed Yale’s graduating seniors to determine how many of them had specific, written goals for their future. The answer: 3%.

Twenty years later, researchers polled the surviving members of the Class of 1953 — and found that the 3% with specific, written goals had accumulated more personal financial wealth than the other 97% of the class combined.

Do you have specific, written goals for your business?

If not, it is time to start:

Here’s how:

1) State your goals in the present tense.
An example of a goal for hiring would be: “I hire 3 pet sitters” instead of “I will hire 3 pet sitters”. Writing your goals in the present tense, as if those goals are already happening affects our subconscious mind in a positive and powerful way. The subconscious mind only operates in the now. If you create goals in the future tense, your subconscious will never support you in achieving your goals.

The subconscious mind is a powerful force and if it is not supporting us it can sometimes sabotage our success (and lack of success) in life. Get your subconscious in alignment with what you want to create in your business and your life this year–by writing your goals in the present tense so your subconscious can assist you in achieving what you want to achieve this year.

2) Set clear, specific and measurable goals for the year. When setting an income goal you want to be very specific about what that amount will be. If you want to make over six-figures in your pet sitting business this year, write the specific amount you want to make: “I gross $110,000 and I net $60,000” instead of writing “I make six-figures this year” .

Important: many business owners often don’t think about their net income when setting goals. Don’t forget about net! A reminder: your gross is the total amount your business generates and the net amount is the amount your business actually makes after all expenses are tallied. Therefore, your net is the real amount your business makes and it is the one to focus on as your net income is the barometer that enables you to know whether or not your pet sitting business is financially supporting you.

3) Set a date by which you will achieve your specific goal. Let’s go back the hiring goal so I can demonstrate what that will look like when you write your goals. Remember: you want to keep that hiring goal in the present and yet have the date by which it is due be in the future.

Here’s what the hiring goal will look like as a written goal: I hire 3 pet sitters by March 1, 2010. See that? Your goal is still stated in the present (not ‘I will hire’, but simply: ‘I hire’) and it has a specific date by which you are going to achieve that: March 1, 2010.

4) Break your goals into small steps and put those small steps in your calendar now. If you have the goal of hiring 3 pet sitters by March 15, 2010 your simple steps might be:

~my hiring paperwork is organized by February 10, 2010
~I put an ad on Craigslist by February 15, 2010
~I conduct face-to-face interviews between February 21-February 28
~I complete the hiring process by March 5, 2010

Putting small steps in your calendar now is a simple way to break down a daunting or big goal into bite-sized chunks.

5) Keep your goals where you can see them on a daily basis. This step is crucial. I’ve found that when I have my goals in clear view I’m much more apt to do the actions it takes to achieve them.

I’ve worked with hundreds of pet sitting coaching clients from around the country who are amazed at the simple act of power that setting goals in their pet sitting businesses can be. Will you be one of those amazed pet sitters next year?

Write out your business goals this year and let me know at the end of 2010 what you created in your business and your life as a result. I’d love to hear from you!

How to Set (and Achieve!) Pet Sitting Business Goals for 2010 Read More »

3 Common Pet Sitting Business Challenges (and How to Deal with Them!)

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Challenge #1: Your clients are often late in paying their pet sitting or dog walking bills.

Solution A: Get a merchant credit card machine to have control over when they pay. PayPal is great but clients have to do it so you still don’t have control when you get your money.  Costco has incredibly great rates for merchant credit card processing.

Solution B: Have them mail a check prior to departure. “In order to insure your reservation we will need to receive payment 3 days prior to departure. A post-dated check for the final date of service is also fine.” Business owners: the important thing is to get full payment prior to departure!

Challenge #2: You don’t know why but you find that you often attract difficult and ultra-picky clients who are not easy to work with.

Solution A: Get skilled at seeing the signs of impossible clients: “we’ve gone through 3 pet sitters this year”, writing a novel as instructions for their pets, interrogating you in the initial phone call about where you find your people, etc.  Choose NOT to take them on as clients.

Solution B: When you do make a mistake and take on one of these clients be willing to let them go. 95% of stress often comes from 5% of those difficult and ultra-challenging clients–let go of those 5% and you may find you have only 5% stress!

Challenge #3: You often have clients calling for services 1-3 days prior to departure and you have to scramble to meet with them or set up a sitter to meet with them. This leads to you being grumpy and irritable.

Solution A: Charge a $30 last minute fee. Say, “We’d love to help and it’s a lot to scramble to get our staff member Suzie to meet with you so we do charge a $30 last minute fee when you have to meet one of our staff members in less than 72 hours. She’s definitely available. Can I go ahead and get your information so I can set up a meeting?”

3 Common Pet Sitting Business Challenges (and How to Deal with Them!) Read More »

How to Start a Pet Sitting and Dog Walking Business – Step #2

2496956264_1819136d2d_m Step Number Two in the How to Start a Pet Sitting and Dog Walking Business Series is:  Get a Business License / Fictitious Business Name Statement for your Pet Sitting and Dog Walking Business

Before you get your business license you’ll have to decide if you want to be a sole proprietor, an LLC (Limited Liability Corporation) or a Corporation. Check with your accountant to find out what is best for you. With the help of your accountant you’ll decid what category of business you’d like to create. Once you decide you are then ready to get a business license.

In some cities you may have to get a county business license and a city business license if you are providing pet sitting for different cities within your county while also working from your home office.  Call your local City Hall to find out how and where to get your business license.

If you are named Jerry and your business is called Jerry’s Pet Sitting Service you will not need to get a fictitious business license.

If your name is Amanda and you want to call your business Jerry’s Pet Sitting (I’ve seen it happen!) or  if you want to call yourself “ Bakerville Pet Sitting and Dog Walking” then you will need to get a ficticious business name. Why? Because your personal name is not part of your business title.  City and state laws require that all businesses that don’t have the owner’s name in them get a special license so the city and state can determine exactly who the owner is.

A business license generally costs anywhere from $40-100 for new businesses. You will be required to renew your business license every year and some cities will base your renewal amount on a percentage of your gross earnings.

A fictitious business name statement generally costs anywhere from $30-60 and you will also need to pay to have your name appear in a local newspaper for 4 weeks. You will need to remember to renew your fictitious business name statement every 5 years.

How to Start a Pet Sitting and Dog Walking Business – Step #2 Read More »

How to Start a Pet Sitting and Dog Walking Business-Step #1

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STEP ONE: Choose a business name that you LOVE.
Naming a business is as important as naming your kid. Maybe even more important! Why? Because your kid can change his name fairly easily if she/he decides to at some point but trying to change a business name down the road is a very challenging process for both your existing clients and for you.  (I changed my business name after a year so I’m speaking from experience here.)

Pick a name that you like saying and that rolls off your tongue easily. When you get successful and your phone is ringing with client calls you’ll be saying it many times a day so choose carefully.

I also recommend that you pick a name that you really can see yourself using ten or twenty years down the road.

Don’t call your business “Bakerville Pet Sitting” if you have even an inkling of a desire to perhaps expand to surrounding areas down the road.  You’ll be stuck in Bakerville! If you are really clear you want to stay in a specific area then do include your area in your business name.  It’s actually very professional to put the city or town you live in as part of your business name.

Do describe your service in your business name. I don’t recommend pet care—it’s too vague. But pet sitting and dog walking are great to add: Bakerville Pet Sitting and Dog Walking Service. Some may find it’s a little long but, in my opinion better too long than not descriptive enough. This way clients will know exactly what you do.

Make sure you spend some time searching to make sure your business name is not in use already in your county or nearby counties. You don’t want to accidentally ‘take’ another local pet sitting company’s business name.  Check your local phone book and do Internet searches for the name you are interested in.

If you have found that no one in your county is using the name that you want to use then it may be yours to use in your area IF it does not have a federal trademark. You can do a name search to see if the business name has a trademark by going to the  U.S. Patent and Trademark website.

If the name you are interested in does not have a trademark but is used by another business  then you’ll want to contact your local city hall to see what the laws are around name usage.

If you have a list of names and are confused about which one to choose email the list to 5 friends who have good taste (you know who they are!) Have them rate their 1st , 2nd, and 3rd choices. See which ones are first choices and from there you will get clarity.

Once you have named your business you can go on to How to Start a Pet Sitting and Dog Walking Business: Step #2 which I will write about in an upcoming blog post. Stay tuned!

How to Start a Pet Sitting and Dog Walking Business-Step #1 Read More »

Pet Sitters: Grow your Pet Sitting Business through LinkedIn!

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Are you ready to learn new ways of using LinkedIn to generate more business and gain more clients?

The LinkedIn: How to Grow your Pet Sitting Business and Generate New Clients Through LinkedIn teleclass is Tuesday, August 25 at 5:00pm PST / 8:00pm EST.

There’s still time to sign up and get the $20 rate discount if you sign up by August 18. After that the price goes up to $30 so sign up today to take advantage of the special $10 discount for early registration.

Find out more and sign up now by visiting the LinkedIn: How to Use this Powerful Site to Generate New Clients teleclass page. We look forward to ‘seeing’ you at this exciting teleclass!

Join Kristin Morrison from the Six-Figure Pet Sitting Academy™ as she interviews Therese Kopiwoda. Therese has the knowledge and experience to teach you how to use social media to get your business noticed by potential clients and customers. She has used LinkedIn and other social media tools to turn her online business, PetsitUSA, into a nationally recognized source for pet sitters and pet owners alike.

Pet Sitters: Grow your Pet Sitting Business through LinkedIn! Read More »

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